Voice Interaction for AI Assistant, GE
We introduced voice interaction to the AI Assistant for GE Appliances to improve user experiences. I led the Voice User Interface(VUI) design, ensuring it seamlessly aligned with the Smart HQ Home Design System for a consistent and intuitive user experience.
Introduction
What is Smart HQ Management?
Smart HQ Pro Management is a cloud-driven enterprise software solution that enables property managers, hotel operators, and laundromat owners using GE Appliances to efficiently manage and maintain all their appliances across various locations in one platform.
Background
Why were we starting this project?
A surge in Smart HQ Pro contracts and rapid business expansion revealed usability issues and the need for enhanced functionality. This prompted a full redesign to address these challenges and ensure a seamless user experience.
Business Goal
Streamlining for Scalability and Usability
Redesign with a scalable approach to improve usability for business customers, offering streamlined and efficient solutions that maximize convenience and are simple to use.
Background
Why were we starting this project?
A surge in Smart HQ Pro contracts and rapid business expansion revealed usability issues and the need for enhanced functionality. This prompted a full redesign to address these challenges and ensure a seamless user experience.
Situation
Challenges Hindering Growth and Usability
However, the service faced significant challenges with feature expansion and user experience.
Approach
Optimizing UX Flow and Design Consistency
We decided to reorganize the UX flow to prioritize user needs, establish a consistent design system across mobile and desktop, and restructure the Information Architecture to highlight the most frequently used and newly added functionalities.
Approach
Optimizing UX Flow and Design Consistency
We decided to reorganize the UX flow to prioritize user needs, establish a consistent design system across mobile and desktop, and restructure the Information Architecture to highlight the most frequently used and newly added functionalities.